Service

At EZ-mat we understand the importance of fast, reliable and professional service. Therefore, we guarantee our customers a feedback from a professional service engineer on service issues with 24 hours and a visit onsite within 72 hours.

To secure the fastest possible service we have on stock in Shanghai the most relevant spare parts for the machines. With these spare parts we are able to solve most of the normal service issued without having to import spare parts from overseas.

All our service engineers have a high engineering educational background and are receiving up-to-date training by annual service training performed by our partners overseas or in China.

EZ-mat’s service offering are following:

  • Installation
  • Warranty service
  • Regular after-sales service
  • Service contracts/Preventive maintenance agreements